Post by account_disabled on Mar 11, 2024 5:35:39 GMT 2
WhatsApp entered the world of companies and businesses with the WhatsApp Business version of its service. It offered some extra features dedicated to small businesses, such as the possibility of having a company profile, quick responses, labels to organize conversations or automated messages. This is a suitable option for solo professionals or small businesses, but is not intended for large corporations or multi-person customer service teams. To resolve this and be able to offer a better service, some time ago Facebook, as the current owner, launched the WhatsApp Business API . Taking into account that WhatsApp is the most used instant messaging service in the world, the possibility of using it as a customer service channel is very logical and positive. Users are used to using WhatsApp and thanks to this API, companies will be able to serve us more comfortably. What is WhatsApp Business API? WhatsApp Business is the business version of WhatsApp, but there are some differences from the conventional app we all use – Like creating a product card or selecting a series of “statuses” for customers to get in touch with.
WhatsApp Business is practically identical, but with new functions and features , so it is easy to use at any level, however, it is free, has no additional cost and has specific features that are mainly the following: Company profile with useful information for customers; Quick and personalized responses according to the message; Labels to organize contacts and customers; Automated messages that we cannot Brazil Phone Number Data worry about; Data statistics , customers, messages; Direct links to contact you via WhatsApp; Catalog to showcase your products from the app. And what is API? API stands for Application Programming Interface and contains all the requirements, instructions and possibilities to integrate WhatsApp with other tools or automate certain tasks. It is aimed at medium and large companies with the aim of promoting communication with customers around the world through WhatsApp in an easy and simple way. Basically, it's a series of rules that programmers must use to integrate WhatsApp with any type of tool they are developing.
Whether for customer service, as I mentioned, or for other types of use such as mass notifications, chatbots, etc… Thanks to this function, companies can integrate WhatsApp at different levels within their customer service systems and thanks to this, the service will no longer be “tied” to a cell phone. With proper development, they will be able to use a single WhatsApp phone number so that multiple people can participate in conversations, receive requests through the messaging service, incidents and a long list of possibilities. Large companies have been using the WhatsApp Business API for some time, and now medium and even small companies have started using it. WhatsApp Business API to integrate with the company's CRM and ERP system WhatsApp Business API to integrate with the company's CRM and ERP systems and better serve its customers What can be done with an API? Throughout the article, I have already commented on some of the possibilities of this API, but you can really achieve much more thanks to it.
WhatsApp Business is practically identical, but with new functions and features , so it is easy to use at any level, however, it is free, has no additional cost and has specific features that are mainly the following: Company profile with useful information for customers; Quick and personalized responses according to the message; Labels to organize contacts and customers; Automated messages that we cannot Brazil Phone Number Data worry about; Data statistics , customers, messages; Direct links to contact you via WhatsApp; Catalog to showcase your products from the app. And what is API? API stands for Application Programming Interface and contains all the requirements, instructions and possibilities to integrate WhatsApp with other tools or automate certain tasks. It is aimed at medium and large companies with the aim of promoting communication with customers around the world through WhatsApp in an easy and simple way. Basically, it's a series of rules that programmers must use to integrate WhatsApp with any type of tool they are developing.
Whether for customer service, as I mentioned, or for other types of use such as mass notifications, chatbots, etc… Thanks to this function, companies can integrate WhatsApp at different levels within their customer service systems and thanks to this, the service will no longer be “tied” to a cell phone. With proper development, they will be able to use a single WhatsApp phone number so that multiple people can participate in conversations, receive requests through the messaging service, incidents and a long list of possibilities. Large companies have been using the WhatsApp Business API for some time, and now medium and even small companies have started using it. WhatsApp Business API to integrate with the company's CRM and ERP system WhatsApp Business API to integrate with the company's CRM and ERP systems and better serve its customers What can be done with an API? Throughout the article, I have already commented on some of the possibilities of this API, but you can really achieve much more thanks to it.